Privacy Policy

Your privacy and the protection of your personal data are important to us. This Privacy Policy explains what information RW Cleaning & Ironing Services may collect through this website, how that information is used, and the choices you have in relation to it.

We aim to handle personal data lawfully, fairly, and transparently. Where data protection laws apply, we rely on appropriate legal bases for processing, including your consent where required, our legitimate interests in operating and securing the website, and steps taken at your request before entering into or performing a contract.

You can request information about any personal data we hold about you, ask for a copy of it, request corrections, or ask us to delete it where applicable. If you have any questions about this policy or how your data is used, you can contact us using the details on the website.

We take a privacy by design approach to the website and try to limit data collection to what is genuinely useful for responding to enquiries, operating the site, monitoring reliability, and protecting it from abuse.

How we use your data

Depending on how you use this website, we may process personal data for a small number of reasons.

Communication with you

If you contact us by email, phone, social media, or by any contact method linked from this website, we may use the information you provide, such as your name, contact details, and the content of your message, in order to respond to your enquiry, provide a quotation, or discuss services you have asked us about.

Technical uses of your information

Like most websites, this site may process technical information when you visit it. This can include your IP address, browser and device information, referring page, approximate location derived from IP address, requested URLs, response status codes, and the date and time of requests. We use this information to deliver the site, diagnose faults, monitor availability and performance, and protect the site against malicious activity or misuse.

This website is hosted and delivered through Cloudflare. As part of providing hosting, content delivery, performance, and security services, Cloudflare may process request and traffic data on our behalf, including network and routing information, security events, and service performance metrics. You can read more in the Cloudflare Privacy Policy.

Analytics and site performance monitoring

We may use Cloudflare Web Analytics, or a similar privacy-focused analytics tool, to understand how the website is performing and how visitors use it. This helps us identify popular pages, monitor response times, investigate errors, and improve the site.

Cloudflare describes its Web Analytics product as privacy-first and states that it does not use client-side state such as cookies or local storage for analytics, and does not fingerprint visitors for analytics purposes. Analytics information may include page URLs, hostnames, status codes, referrers, countries, bandwidth, and similar aggregate or pseudonymous performance information. More information is available on the Cloudflare Web Analytics page.

Cookies

The website itself is not currently intended to set advertising cookies, newsletter cookies, login cookies, or analytics cookies of its own. If we use Cloudflare Web Analytics, Cloudflare states that this analytics product does not use cookies, local storage, or visitor fingerprinting for analytics purposes.

Because the site is delivered through Cloudflare, Cloudflare may set strictly necessary cookies when certain Cloudflare features are enabled. These cookies are used for security, traffic management, and availability rather than advertising. Depending on the Cloudflare features enabled for the live site, the following cookies may be set:

  • __cf_bm - may be set by Cloudflare Bot Management or Bot Fight Mode to help identify and mitigate malicious automated traffic. Cloudflare says it expires after 30 minutes of inactivity.
  • cf_clearance - may be set if Cloudflare challenge or JavaScript detection features are used, to remember that a visitor has passed a challenge and reduce repeated checks.
  • _cfuvid - may be set if Cloudflare Rate Limiting Rules are configured to distinguish visitors who share the same IP address, for example behind NAT.
  • __cfruid - a legacy Cloudflare rate limiting cookie that may be used by older rate limiting configurations.
  • __cflb - may be set if Cloudflare Load Balancer session affinity is enabled, so that repeat requests are routed to the same origin for a limited period.
  • cf_ob_info and cf_use_ob - may be set if Cloudflare Always Online is enabled, to help serve content from fallback cache when the origin is unavailable. Cloudflare says these cookies expire after about 30 seconds.
  • __cfseq - may be set if Cloudflare sequence rules are enabled as part of bot protection, to evaluate the order and timing of requests.
  • cf_chl_rc_i, cf_chl_rc_ni, and cf_chl_rc_m - internal Cloudflare challenge platform cookies that may be used for diagnosing challenge-related issues.

Not all of these cookies will necessarily be present at the same time. They depend on which Cloudflare products or protections are enabled for the live site.

If we later introduce non-essential cookies or third-party tracking technologies beyond these operational Cloudflare cookies, we will update this policy and, where required, provide an appropriate consent mechanism.

Information that may be passed to third parties outside our control

If this website includes links to third-party websites, maps, videos, social media profiles, or other embedded services, those third parties may collect information about you when you interact with their content. Their use of your information is governed by their own privacy notices rather than this one.

We recommend checking the privacy policies of any third-party service you visit through links or embedded content on this website.

Your Rights

Where applicable under data protection law, you have rights in relation to your personal data. These may include the right to:

  • request access to the personal data we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to erase your personal data where there is no lawful reason for us to keep it;
  • object to or restrict certain kinds of processing;
  • request a copy of your personal data in a usable format where applicable; and
  • lodge a complaint with the relevant supervisory authority if you believe your data has been handled unlawfully.

You can exercise your rights at any time by contacting us. If we are relying on your consent to process information and you withdraw that consent, this will not affect processing already carried out before the withdrawal.

Data retention

We keep personal data only for as long as it is reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Technical and analytics data may be retained for shorter periods or in aggregated form, depending on the systems and service providers involved.

Contact Information

If you have any questions or concerns regarding any aspect of this policy, wish to find out what data we hold about you, or would like to request the erasure of your personal data, please contact us using one of the methods outlined on the website.